About Orlando Amusements

How We Started

The vision was simple: Too many families were experiencing party rentals the wrong way—equipment arriving dirty, delivery crews showing up late, companies cutting corners on safety, and customer service that disappeared after payment was received. We knew there had to be a better way.

We built Orlando Amusements differently from day one. Instead of starting with the cheapest consumer-grade equipment, we invested in commercial inflatables built to last and easy to clean properly. Rather than hiring whoever answered want ads, we built a team of professionals who understand customer service matters. Instead of maximizing bookings at the expense of quality, we committed to doing fewer events excellently rather than many events poorly.

Growth Through Trust

Our growth has come entirely through reputation. We don't rely on aggressive advertising or marketing gimmicks. Instead, families tell their friends, schools recommend us to other schools, churches mention us to sister congregations, and customers return year after year because they trust what we deliver.

Every milestone reflects community support:

• First 100 successful events proving our model worked
• First school field day showing we could handle institutional scale
• First church partnership demonstrating values alignment
• First repeat customer confirming we'd earned loyalty
• Hundreds of five-star reviews validating our approach
• Thousands of Central Florida celebrations creating lasting memories

Spotless, Sanitized Equipment

You'll notice cleanliness immediately. Our equipment smells fresh, looks practically new, and feels clean to the touch. This doesn't happen by accident—it's the result of our 7-step cleaning process after every single rental.

Our cleaning commitment:

• Industrial vacuuming removing all debris
• Commercial-grade cleaning products designed for inflatables
• EPA-approved sanitizers killing 99.9% of germs and bacteria
• Complete rinsing eliminating all residue
• Commercial air drying preventing mold and mildew
• Climate-controlled storage protecting cleanliness until delivery
• Final inspection before every delivery

Why this matters: Many rental companies spray equipment with garden hoses and call it clean. The musty smell, visible stains, and sticky surfaces reveal inadequate cleaning. Our equipment arrives spotless because we invest the time, products, and equipment required for genuine sanitization.

Details: Cleaning & Sanitization Process

Professional Installation Every Time

Setup isn't an afterthought—it's a critical safety element. Our trained crews install equipment properly, ensuring stable anchoring, safe operation, and peace of mind.

Professional installation includes:

• Secure anchoring appropriate for your surface (stakes for grass, weights for concrete)
• Proper equipment positioning with adequate clearance
• Complete safety inspection and testing
• Thorough operation walkthrough with you
• Written instructions you can reference
• All questions answered before we leave

Why this matters: Improperly installed equipment can deflate, shift, or create hazards. Consumer-grade setup—tossing equipment in yards and hoping for the best—creates liability and safety risks. Professional installation ensures equipment operates safely throughout your event.

Details: Setup & Space Requirements

Commercial-Grade Equipment

Our inflatables are built for commercial rental use, meeting higher standards than consumer models. The difference shows in durability, safety features, and longevity.

Commercial advantages:

• Heavy-duty materials: 18-22 oz vinyl vs. 12-15 oz for consumer models
• Reinforced construction: Double-stitched seams, commercial-grade thread
• Safety features: Proper netting, adequate entry/exit design, appropriate anchor points
• ASTM compliance: Meets industry standards for inflatable amusement devices
• Professional maintenance: Regular inspection, immediate repairs, replacement when needed

Why this matters: Consumer-grade inflatables from big-box stores look similar but fail under commercial use demands. Weak seams split, thin vinyl tears easily, and inadequate construction creates safety concerns. Our commercial equipment handles hundreds of uses safely.

On-Time, Professional Delivery

We show up when we say we will. Our delivery windows are realistic, our crews arrive within those windows, and setup completes on schedule.

Delivery reliability:

• Confirmed delivery windows provided 24 hours before your event
• Professional crews in uniformed, marked vehicles
• On-time arrival (emergencies excepted)
• Efficient setup respecting your schedule
• Communication if unexpected delays occur

Why this matters: Late deliveries throw entire event schedules into chaos. Unreliable companies leave customers scrambling with guests arriving and no entertainment ready. We understand your timing matters and we respect it.

Safety as Priority

Safety isn't marketing language—it's operational reality embedded in everything we do, from equipment selection through installation to the instructions we provide.

Safety throughout:

• Commercial equipment meeting safety standards
• Professional installation with proper anchoring
• Comprehensive safety briefings during delivery
• Written guidelines for supervision and operation
• Posted capacity limits on all equipment
• Weather monitoring and emergency procedures
• Phone support during events if questions arise

Why this matters: Inflatable injuries often result from inadequate supervision, improper installation, or exceeding capacity limits. Our focus on safety through proper equipment, installation, and education prevents incidents.

Details: Inflatable Safety Guide

Transparent, Honest Pricing

No surprises, no hidden fees, no bait-and-switch. The price we quote is the price you pay, clearly explained upfront.

Pricing transparency:

• All-inclusive pricing (delivery, setup, pickup included)
• Delivery fees clearly stated based on your location
• Any additional charges explained during booking
• No last-minute surprise fees at delivery
• Nonprofit discounts honored automatically
• Package discounts applied as promised

Why this matters: Too many companies advertise low prices then add delivery fees, setup charges, fuel surcharges, and mystery fees at checkout or delivery. Customers feel deceived. We show all costs upfront so you can budget accurately.

Responsive Customer Service

We answer our phones. Real people respond to emails. Questions get answered promptly. You're not dealing with voicemail mazes or unresponsive contact forms.

Customer service commitment:

• Phone answered during business hours: (407) 970-0253
• Email responses within 4-6 business hours
• Questions welcomed before, during, and after events
• Problems addressed immediately without runaround
• Feedback taken seriously and acted upon

Why this matters: Many rental companies become unreachable after booking—calls go to voicemail, emails get ignored, and customers feel abandoned. We stay accessible because your questions and concerns matter.

Local Ownership & Community Focus

We're your neighbors. Orlando Amusements is locally owned by people who live, work, and raise families in Central Florida. This isn't a franchise—it's our business, our reputation, and our community.

Local advantages:

• Know Central Florida geography, weather, and communities
• Understand local school districts and church networks
• Care about reputation in community we live in
• Invested in Orlando area long-term
• Support local causes and organizations
• Accessible owners who stand behind service

Why this matters: National franchises and out-of-area companies lack community investment. If service fails, they move on to the next city. We live here—our reputation is our livelihood, and we're committed to excellence because this is home.

Supporting Local Schools

We're honored to serve area schools for field days, PTA fundraisers, teacher appreciation events, and grade-level celebrations. Education is community investment, and we're proud to play small parts in creating positive school experiences.

School support includes:

• Nonprofit pricing for all schools
• Flexible booking accommodating long planning timelines
• Understanding of approval processes and requirements
• Certificate of insurance provided automatically
• Facility protection meeting district standards

Details: School Event Rentals

Partnering with Churches

Churches build community, serve neighbors, and strengthen families. We're privileged to support that mission through VBS celebrations, church picnics, fall festivals, and outreach events.

Church partnership includes:

• Nonprofit discount for all churches (all denominations)
• Values alignment and ministry understanding
• Multi-generational event expertise
• Sunday scheduling accommodation
• Long-term relationships for annual events

Details: Church Event Rentals

Community Event Support

We support local community organizations, HOAs, and neighborhood events bringing communities together. Block parties, HOA socials, and community celebrations build connections that make neighborhoods stronger.

Charitable Giving

We believe in supporting causes that matter to our community. While we can't support every request, we prioritize organizations serving children, families, and community development throughout Central Florida.

We Do This Full-Time

Party rentals aren't a side hustle for us—this is our full-time business and livelihood. Equipment stays in climate-controlled storage, gets maintained professionally, and receives the attention full-time operations provide.

Full-time advantages:

• Professional equipment maintenance schedules
• Immediate response to customer needs
• Systematic cleaning processes
• Proper storage preventing damage and deterioration
• Invested in long-term business success
• Accountable to customers and community

Part-time operators can't match: Consumer equipment stored in garages, inconsistent cleaning, limited availability, and eventual business abandonment when the "side gig" loses appeal.

We Invest in Quality Equipment

Commercial-grade equipment costs significantly more than consumer models. We make that investment because it's the right thing to do—equipment lasts longer, operates safer, and serves customers better.

Quality investment includes:

• Commercial inflatables meeting ASTM standards
• Professional concession machines (not residential models)
• Commercial blowers designed for continuous operation
• Proper anchoring equipment (professional stakes and weights)
• Backup equipment ensuring availability
• Regular replacement maintaining inventory quality

We Train Our Crews Properly

Delivery crews undergo training in proper setup procedures, customer service, safety protocols, and facility respect. They represent Orlando Amusements at your event, and we ensure they do it professionally.

Crew training covers:

• Proper anchoring techniques for various surfaces
• Equipment operation and safety verification
• Customer communication and service
• Facility protection (especially schools and churches)
• Emergency procedures and problem-solving
• Professional conduct and appearance

We Maintain Comprehensive Insurance

Full commercial insurance coverage protects you and us, including general liability, workers' compensation, commercial vehicle insurance, and equipment coverage.

Insurance commitment:

• Certificates provided free within 48 hours
• Coverage listing you as additional insured
• Meets institutional requirements (schools, churches, venues)
• Protection for you and your guests

We're Accessible and Accountable

When you call, we answer. When you email, we respond. You're not getting lost in corporate phone trees or ignored after booking. We're accessible because customer service matters.

Accessibility means:

• Direct phone line answered during business hours
• Email responses within 4-6 hours
• Real people solving real problems
• Owners involved in business daily
• Accountability to community we serve

Primary service area includes:

• Orlando and all surrounding neighborhoods
• Winter Park, Winter Garden, Windermere
• Oviedo, Winter Springs, Lake Mary
• Sanford, Longwood, Altamonte Springs
• Apopka, Maitland, Casselberry
• And dozens more Central Florida communities

Extended service available to surrounding areas with distance-based delivery fees.

Coverage details: Service Area & Delivery

Awards & Recognition

Our best recognition comes from customers who trust us repeatedly, refer their friends, and share positive reviews. Hundreds of five-star reviews from real Central Florida families validate what we work hard to deliver every day.

We're honored to serve:

• Hundreds of Orange and Seminole County schools
• Churches across denominational spectrums
• Thousands of residential celebrations
• Corporate events and community organizations

Every successful event reflects our commitment to excellence.